Frequently Asked Questions

Trade questions

How can I place a trade order?
How do I find out your trade prices?
Can you supply products unbranded / white label?
Can you deliver internationally?
Is there a discount for bulk orders?
Why can’t I order online?

Consumer questions

Why can’t I order online?
What size are your products?
I have a problem with a Glencroft product, how can I get a replacement or refund?
I can’t find Glencroft products locally to me


How can I place a trade order?

Please contact us, providing your details if you are a new customer. We will send you a price list and then you can place your order by email or phone.

We aim to dispatch within 48 hours of each order, depending on stock availability.

Please view our business terms for more information about trading with us.

How do I find out your trade prices?

Please contact us with a few details about your business to obtain a trade price list and we’ll be happy to help.

As a wholesaler we don’t publish our trade prices publicly. We will look to create a trade access only section to the website in future with prices and the ability to order online.

Can you supply products unbranded / white label?

No, for the majority of our range our products are supplied with sewn in Glencroft labels.

For items with stuck on labels or Glencroft packaging only (some slippers, sheepskin rugs and accessories), we can supply unbranded if informed at time of order.

Can you deliver internationally?

Yes. If you do not have your own courier / consolidator we can organise carriage with a reputable courier and charge you at cost. Our rates are quite reasonable so please do contact us and we can quote.

We will deliver to anywhere in mainland UK via Parcelforce 48, view our business terms for carriage free and minimum order values. Shipping for orders to Northern Ireland or Isle of Man or Channel Islands charged at cost.

Is there a discount for bulk orders?

All our trade prices are for bulk orders regardless of quantity. We provide the very best competitive trade prices to all our customers based on raw material and manufacturing costs.

Why can’t I order online?

This website is a catalogue only trade website at the moment. Online order functionality and online trade accounts with the ability to view prices are future developments we’re looking into.

Consumers can purchase retail from us direct at www.glencroftcountrywear.co.uk or to get the very best prices, touch and feel the products, and find unique items please visit one of the many shops we supply across the UK – email us with your location and we’ll let you know if we supply anyone locally.

What size are your products?

View size guides for all our products on our dedicated size guide page.

I have a problem with a Glencroft product, how can I get a replacement or refund?

For problems or exchanges for any Glencroft product please contact the retailer where you purchased the item (eg: shop, mail order, website) and they will be able to help you, replacing or refunding your item as per their terms.

Retailers will then contact us if required so we can investigate any problems or check quality.

If you have bought an item directly from glencroftcountrywear.co.uk please contact [email protected]. View full returns policy here.

I can’t find Glencroft products locally to me

If your local quality clothing store doesn’t stock Glencroft products, please tell them to get in touch! We’d be happy to send them a trade price list and brochure.